Terms and Conditions of Engagement
Please review the following terms carefully before using our services or participating in any project with Appen USA. These terms outline your rights, responsibilities, and protections as part of our remote-first workforce and client partnership.
Table of contents
Eligibility
You must be at least 18 years old and legally authorized to work in the United States to participate in any opportunity or project with Appen USA.
Certification Requirement
All new hires must complete our Remote Readiness Certification before being assigned to any task or project. This course ensures alignment with our tools, standards, and security protocols.
Software Activation & Security
Certain roles may require software activation keys. These must be purchased through our secure portal and will be fully reimbursed after equipment confirmation, to maintain compliance with our internal IT protocols.
Reimbursement Policy
Appen USA reimburses shipping and software activation costs once your equipment has been delivered. Reimbursements are processed within 1–2 business days via your selected payment method in the self-service portal.
Payment Terms
Compensation varies by role and is outlined clearly in your offer or project details. Payments are made through direct deposit or check on a weekly or bi-weekly basis, depending on your role type.
Privacy & Data Protection
All user and client data must be treated as confidential. Any breach of confidentiality or misuse of access will result in immediate termination and potential legal consequences.
Code of Conduct
All professionals must maintain respectful communication, meet assigned deadlines, and adhere to ethical behavior while working under Appen USA projects.
Non-Refundable Certification
The certification course fee is non-refundable, as it provides a recognized credential that remains valuable even outside of your work with Appen USA.
Project Availability
Project availability can differ based on demand, certification status, and geographical requirements. While assignments to projects may not be guaranteed and could be competitive, employees can always count on having tasks available and guaranteed.
Termination Policy
Appen USA reserves the right to terminate participation for any user who violates these terms, submits false information, or compromises platform integrity or security.