Resource Software - Appen USA – Innovative Careers in Tech & Customer Support

Overview

Appen USA equips every remote professional with access to reliable, secure, and easy-to-use software resources that are essential to delivering high-quality results. Whether you're providing customer support, reviewing data, or managing projects, our resource software toolkit ensures you’re prepared from day one.

Each resource is approved by our IT and compliance teams and aligned with the Appen USA Remote Readiness Certification program. These tools are provided or supported during onboarding and are essential to maintaining data security, operational efficiency, and team communication.


Core Resource Tools

These software tools form the backbone of our remote ecosystem. They are either provided directly or recommended during onboarding:

Productivity & Work Management

  • Google Workspace (Gmail, Docs, Sheets) – Cloud-based collaboration and communication

  • Microsoft Office 365 – For advanced document and spreadsheet needs

  • ClickUp / Asana / Trello – Task boards used across most projects

Secure Access & Workstations

  • VPN Access Client – Ensures encrypted connections to project environments

  • RDP (Remote Desktop Protocol) – For accessing client- or company-hosted platforms

  • Device Locking Tools – Required on company-issued laptops

Communication & Coordination

  • Zoom – Standard for meetings, check-ins, and certification sessions

  • Slack or Microsoft Teams – Used across support, operations, and collaboration

  • Help Desk Chat Platforms – Like Intercom, Zendesk Chat, or Freshdesk Chat


Software Access & Installation Protocol

To protect both Appen USA professionals and client data, the following policies apply:

  • All required software must be installed via the Appen USA onboarding portal or guided by IT

  • Some roles require activation keys, which must be purchased through the portal

  • Reimbursement is processed within 1–2 business days once your device is confirmed as received

  • Our IT team assists with all setup and troubleshooting


Resource Support & Training

Every new hire receives:

  • A software orientation during certification

  • Access to setup tutorials, training videos, and FAQs

  • Ongoing support through the Help Center and live chat with our remote support team

  • Updates and patch reminders to keep systems current and compliant


Security & Compliance

Every tool used is reviewed by Appen USA’s IT and compliance teams to ensure:

  • Data is encrypted in transit and at rest

  • Remote sessions are logged and auditable

  • Access is role-restricted using permissions, MFA, and activity monitoring

  • All software is U.S.-compliant, including HIPAA, FTC, and ADA standards


Software for Specific Roles

Depending on your assigned role, you may also use:

  • Transcription Tools (e.g., Otter.ai, Express Scribe)

  • Content Review Dashboards

  • Survey & Data Entry Systems

  • Natural Language Testing Interfaces

  • CRM/Support Systems for clients (Zendesk, Salesforce, etc.)

All software will be introduced to you during role-specific onboarding.


Reimbursement-Eligible Software

For transparency, here’s what we reimburse:

  • Software activation keys purchased through our portal

  • Security access tools or add-ons required for your role

  • Shipping or delivery costs for software-related hardware (when applicable)

Reimbursements are processed quickly through your preferred method, as long as receipts are uploaded in the portal.


Why It Matters

Remote success depends on having the right tools. With Appen USA, every software resource is:

  • Vetted for security

  • Easy to learn and use

  • Designed for productivity in a remote-first environment

  • Fully integrated into our workflows


Questions About Your Setup?

Need help with installation, updates, or selecting the right tools for your project?
Contact our IT support team or explore the Help Center to get started.

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