Appen USA equips every remote professional with access to reliable, secure, and easy-to-use software resources that are essential to delivering high-quality results. Whether you're providing customer support, reviewing data, or managing projects, our resource software toolkit ensures you’re prepared from day one.
Each resource is approved by our IT and compliance teams and aligned with the Appen USA Remote Readiness Certification program. These tools are provided or supported during onboarding and are essential to maintaining data security, operational efficiency, and team communication.
These software tools form the backbone of our remote ecosystem. They are either provided directly or recommended during onboarding:
Google Workspace (Gmail, Docs, Sheets) – Cloud-based collaboration and communication
Microsoft Office 365 – For advanced document and spreadsheet needs
ClickUp / Asana / Trello – Task boards used across most projects
VPN Access Client – Ensures encrypted connections to project environments
RDP (Remote Desktop Protocol) – For accessing client- or company-hosted platforms
Device Locking Tools – Required on company-issued laptops
Zoom – Standard for meetings, check-ins, and certification sessions
Slack or Microsoft Teams – Used across support, operations, and collaboration
Help Desk Chat Platforms – Like Intercom, Zendesk Chat, or Freshdesk Chat
To protect both Appen USA professionals and client data, the following policies apply:
All required software must be installed via the Appen USA onboarding portal or guided by IT
Some roles require activation keys, which must be purchased through the portal
Reimbursement is processed within 1–2 business days once your device is confirmed as received
Our IT team assists with all setup and troubleshooting
Every new hire receives:
A software orientation during certification
Access to setup tutorials, training videos, and FAQs
Ongoing support through the Help Center and live chat with our remote support team
Updates and patch reminders to keep systems current and compliant
Every tool used is reviewed by Appen USA’s IT and compliance teams to ensure:
Data is encrypted in transit and at rest
Remote sessions are logged and auditable
Access is role-restricted using permissions, MFA, and activity monitoring
All software is U.S.-compliant, including HIPAA, FTC, and ADA standards
Depending on your assigned role, you may also use:
Transcription Tools (e.g., Otter.ai, Express Scribe)
Content Review Dashboards
Survey & Data Entry Systems
Natural Language Testing Interfaces
CRM/Support Systems for clients (Zendesk, Salesforce, etc.)
All software will be introduced to you during role-specific onboarding.
For transparency, here’s what we reimburse:
Software activation keys purchased through our portal
Security access tools or add-ons required for your role
Shipping or delivery costs for software-related hardware (when applicable)
Reimbursements are processed quickly through your preferred method, as long as receipts are uploaded in the portal.
Remote success depends on having the right tools. With Appen USA, every software resource is:
Vetted for security
Easy to learn and use
Designed for productivity in a remote-first environment
Fully integrated into our workflows
Need help with installation, updates, or selecting the right tools for your project?
Contact our IT support team or explore the Help Center to get started.