About the Role
Position Summary
1. The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.
2. The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements
Requirements
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Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills
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Driven to focus on quality and drives team members and peers to deliver exceptional quality and service
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Exceptional time management and organizational skills with acute attention to detail
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Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally
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Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others
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Demonstrated understanding and appreciation for a global marketplace and workforce
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Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals
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Able to effectively coach and train peers and team members
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Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement
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Demonstrated ability to make difficult decisions by researching and carefully weighing all options
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Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations
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PMP and Prince 2 certifications are desirable
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Advanced Excel skills
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Proficient in English. Excellent oral and written communication skills.
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Bi-lingual in a second language is a bonus
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We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.
Qualifications and Experience
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3 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment
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Minimum 2 year’s experience working as a Project Manager for Appen or in a similar field
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BS or BA degree from an accredited University or equivalent work experience preferred
About the Company
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.
At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.