About the Role
This is a full-time remote position.
Are you solution driven, highly organized, ambitious and passionate about account management and social media? Do you have experience in running projects, a proactive attitude and thrive in a fast-moving environment?
We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing clients (some of the greatest brands out there!) and to help with the onboarding of new clients. This position is a great opportunity to grow your career in a new field!
Appen USA transforms the way brands deal with social engagement. We work with great brands to help them get the most out of their social media engagement, across paid and organic assets. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations.
Requirements
What you will do:
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Take excellent care of our clients by providing dedicated support, data insights and customized reports.
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Advise and consult clients on best practices and how to optimize their use of our solutions.
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Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media.
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Consult clients and prospects on our solutions utilizing upselling / cross selling opportunities
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Collaborate with the sales team to help with client onboarding.
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Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.
Benefits:
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4 weeks of paid vacation annually offered to all team members.
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Opportunities to grow your career in a new and expanding field.
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Work with some of the world’s greatest and most innovative brands.
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Receive immediate responsibility for everything you do and the freedom to get creative.
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Join a growth company operating in a new exciting industry.
Requirements:
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Better than excellent communication skills (both verbal and written) in English.
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Digital advertising / account management experience focused on independently managing and growing client accounts. This could be from an advertising agency, SaaS, scale-up or similar.
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Experience with Facebook advertising, Facebook Ad certified, in-depth knowledge about the platform. Or strong and evidenced desire to learn
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Experience in marketing, communications, advertising, business, or related fields.
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Hunger to develop and learn more, team player with high integrity
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Solution driven fast thinker and an independent self-starter who thrives in the unknown, able to work under limited to no supervision.
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Interest and genuine passion for social media and a sales-oriented mindset with high attention to detail.
About the Company
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.
At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.