About the Role
100% Remote Work from Home position that will include virtual training from your home.
We are looking for experienced and confident phone agents who are adept in customer service skills.
Do you have great computer skills? Do you thrive on multi-tasking? Do you love helping others?
If so, we are searching for you! Our elite client demands the best! Come join our team where excellence and high performance is recognized!
Requirements
-
High speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
-
Upload speed of 3 Mbps; Download speed of 10 Mbps
-
Internet service provider (ISP) must be highly stable with 0% packet loss and latency under 100ms
-
A noise cancelling USB port headset
-
Quiet work-at-home environment free of interruption and distraction
-
webcam/video capabilities
-
Must have Cell phone or tablet
What you will be doing:
-
Be energized and thrive in a fast paced, high energy, and fun environment
-
Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products
-
Follow up customer calls where necessary
-
Track your productivity
-
Maintain composure in escalated situations
What skills you will need:
-
Self-motivated and able to work independently
-
Ability to multi-task in several computer applications at once while holding a conversation with a customer
-
Strong research/problem-solving skills
-
Ability to be flexible & accommodate change
-
Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills
-
Passion to meet or exceed performance goals
About the Company
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.
At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.