About the Role
In this role, your primary responsibility is to provide effective and timely on-ground and remote IT support to Appen employees based in the Plano office. You will prepare and support Windows 10, macOS, and Chrome OS computers according to corporate standards, ship them to new hires, and provide ongoing user and hardware support.
You will help the Technical Support team resolve incidents reported in the Solarwinds incident management environment, supporting company employees in any region during US business hours.
You will help maintain shared inventory documentation of computer systems and peripheral devices, and will be responsible for submitting procurement requests to maintain availability of such hardware for your region.
You will be asked to perform other tasks as needed, in alignment with the goals and priorities of the IT Technical Support team.
Requirements
-
Must be willing to work on-site at the Appen Plano office.
-
Experience/ability to learn Windows, Mac, and Chromebook end user support.
-
Experience/ability to learn Windows, Mac, and Chromebook computer setup and troubleshooting.
-
Experience/ability to learn user and computer management in Active Directory, Azure AD, Jamf, Google Admin.
-
Must be able to work effectively with minimal supervision, demonstrating initiative and attention to detail.
-
Knowledge of user account management in Active Directory/Azure AD, Office 365, Jamf, and Google Admin.
-
Ability to write and speak clearly and concisely in English.
-
Ability to use internal and external information sources effectively, and help update shared internal documentation.
-
General understanding of computer networking principles.
-
Familiarity with ITIL 4 framework and customer service principles is desirable.
-
Experience with audio/teleconferencing tools and software is desirable.
About the Company
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform.
Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.